Incident Manager to Scania IT
One of our present Incident Managers is taking on new challenges within Scania IT and we are now looking for a new co-worker to the group Incident Management.
Incident Management is a group belonging to Service Desk within End User Productivity at Scania IT and consists of 5 co-workers. Total within Service Desk we are approx. 120 employees and consultants working with the daily support of Scania IT products and services to Scania group. The vision of the section is to make Scania productive by supporting the co-workers productivity into the digital future. With our service-minded and skilled team members our mission is to empower Scania co-workers to reach their full productivity by providing value adding services that aligns with current and future needs.
Our successful candidate will be a natural leader with a passion to coordinate and lead in global priority incidents that are affecting business. Leading people in a fast pace environment through incident process is something you find both inspiring and rewarding.
As an Incident Manager you will lead and coordinate high priority incidents affecting Scania business critical systems within the agreed solution time. As an Incident Manager you should enjoy working in a sometimes high pace, having the ability to quickly get an overview over incidents with high impact on Scania business. You will be the central hub assisting the support groups to allocate resources needed to investigate and solve the incident as well as keeping the information flow to stakeholders, both inside and outside Scania IT. Furthermore, you have courage to challenge existing ways of working being creative in how you test these ideas. In this work it is crucial that we can load balance within the group and put the correct profile on the task.
The role will include on call duty every fifth week 24*7.
As a person you are service oriented, flexible, structured and accurate. You are used to taking your own responsibility and decisions and you are encouraged to support and lead other people in a humble manner. You are an outgoing and positive person who appreciates the value of good cooperation. Knowledge of Agile work, coaching, facilitating and a certain measure of authority is meritorious.
Since English is Scania group language and this role is global, good English in speech and writing is a requirement.
What we offer
We offer an inspiring workplace, in a diverse team that is proud of our differences and that have great respect for the individual. With us you have a great opportunity to shape your work and your future.
In addition to an exciting career, we offer a competitive salary and other benefits, such as a company car that you can privately lease, performance bonuses, a pension plan, flexible working hours, lunch at reduced prices and much more.
For more information
Please contact Charlotta Husander, Group Manager tfn 08- 553 718 52 or Pauline Bergman, HR Business Partner tfn 08-553 818 70.
Your application should include a CV and cover letter. Selections will be made throughout the application period.
Scania is a world-leading provider of transport solutions. Together with our partners and customers we are driving the shift towards a sustainable transport system. In 2018, we delivered 88,000 trucks, 8,500 buses as well as 12,800 industrial and marine engines to our customers. Net sales totalled to over SEK 137 billion, of which about 20 percent were services-related. Founded in 1891, Scania now operates in more than 100 countries and employs some 52,000 people. Research and development are concentrated in Sweden, with branches in Brazil and India. Production takes place in Europe, Latin America and Asia, with regional production centres in Africa, Asia and Eurasia. Scania is part of TRATON SE. For more information visit: www.scania.com.