Senior User Researcher

Stockholm, SE
den 3 april 2021
den 14 maj 2021
Övriga jobb
As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we've made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you're welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in?

Come, and be where it begins.

Our Exciting Opportunity

Our Experience Design team is seeking for a Senior User Researcher to gather unbiased research data from our users and capture meaningful and significant metrics to validate the UX of our products and services.

We are a multicultural UX team of 30+ passionate minds - designers, researchers, content strategist and developers - with designs spanning across the entire corporate portfolio, from network, revenue and security management to IoT connect vehicles, 5G smart factories, and fleet management applications. As part of our team, you will foster a culture of user experience in the development process and will be integrated in a global UX community driving for consistency through our organization.

You will focus on leading user research initiatives, understanding our customers/users motivations and identifying their problems. Your work - which will be multi-functional in nature - will span across the entire business units portfolio.

You have 5+ years of user research experience and a strong academic background. You must be self-motivated, willing to be challenged by management, specialists, development teams and customers, as well as work thoughtfully in building bridges between our offices globally.

This position reports to the Head of Op Experience Design.

You will

  • Define, plan, conduct and analyse user research, using a variety of methods, to ensure our digital products and services provide the best possible user experience and outcomes
  • Work within a multi-disciplinary team to identify and prioritise research and testing goals, and to deliver actionable research findings to help inform the design of our digital products and services
  • Turn research data into clear findings that inform decisions
  • Inspire, motivate and mentor creative teams
  • Advocate research findings to diverse audiences through written and oral presentations

To be successful in the role you must

  • Have (ideally) a degree in HCI, Cognitive Science, Psychology, Anthropology, or in a related field
  • Have extensive experience working in user research, including time spent working in fast-paced product teams
  • Have an end-to-end experience with all aspects of the user research lifecycle (study design, recruiting, moderation, analysis, reporting, communicating, budgeting research)
  • Master a range of research methods such as interviews, observations, surveys, usability testing, ideation workshops and analytics
  • Demonstrate knowledge of the technologies used to build and operate our digital products and services
  • Be an engaging storyteller and communicator, able to speak fluently to business people, designers, engineers and other partners
  • Know how to embed user-centred design practices into an agile workflow to deliver timely findings
  • Be able to provide publications and/or online portfolio of user research projects (or samples of preview work) - to which you have made a significant contribution

What´s in it for you?

Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds - you will be redefining it. You won't develop for the status quo, but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your chance to create an impact is endless.

What happens once you apply?

To prepare yourself for next steps, please explore here:


Last day to apply April 25th, 2021.

We look forward to receiving your application in English. Please note we cannot accept applications via email. Primary location for this role: Kista, Stockholm.

For specific questions please contact recruiter Mirosław Coś at

We welcome the opportunity to meet you!

Curious to know more about the life at Ericsson? Meet some of your future colleagues and watch our People film .

Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value? Do you value a culture of humanness, where fact based decisions are important and our people are encouraged to speak up? Do you believe that diverse, inclusive teams drive performance and innovation? At Ericsson, we do.

We provide equal employment opportunities without regard to race, color, gender, sexual orientation, transgender status, gender identity and/or expression, marital status, pregnancy, parental status, religion, political opinion, nationality, ethnic background, social origin, social status, indigenous status, disability, age, union membership or employee representation and any other characteristic protected by local law or Ericsson's Code of Business Ethics.

Primary country and city: Sweden (SE) || || Stockholm || R&D

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