Exciting Customer Engagement Leader Opportunity!

Göteborg, SE
den 8 maj 2021
den 21 maj 2021
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As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we've made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you're welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in?

Come, and be where it begins.

Our Exciting Opportunity

Every time you use an app on your smartphone, talk over VoLTE or use Mobile Broadband you connect to internet, this connection is what we at Ericsson Packet Core enable.

Packet Core Product Introduction Deployment & Support (PC PIDS) department is responsible for handling global Customer Engagements and Customer Leads including introducing the latest SW versions to the market, providing support and maintenance to secure the success of our customers. Our main focus is to support customer projects and live operations as well as providing crucial feedback and experience to our design organizations as part of building future products and solutions.

As our product portfolio continues to develop and our customers are in the early transition to 5G, there is huge demand to support existing Evolved Package Gateway (EPG) and Mobility Management Entity (MME) products in addition to Packet Core Controller (PCC) and Packet Core Gateway (PCG), which are the newly developed 5G products in our portfolio. To support our challenge going forward we need to further strengthen our PIDS Program Office with additional Customer Engagement Leaders!

You will

  • Lead Product Introduction activities and Customer Engagements, including key customers (‘Top 25'), First Live Validation ('FLV') and First Feature Implementation ('FFI') and similar
  • Coordinate ‘Customer Leads' to secure business opportunities and contracts
  • Engage as a leader in tactical and strategic work, drive improvements as well as visualizing future requirements and mentoring others towards success
  • Be responsible for securing efficient, timely and swiftly Product Introduction and Customer Engagement activities with the right quality to ensure successful deployments in customer live networks or similar requirements
  • Be working in a group of experienced peers setting up smaller teams with technical competence and collaborate with colleagues and customers worldwide
  • Teach, mentor, challenge and develop individuals, teams, organizations and yourself. You will foster a creative and learning culture contributing to building our future

To be successful in the role you must have

  • Education: M.Sc. or equivalent
  • Min 5 years of experience within Ericsson Product Development Organization, Product Management, Customer Units and/or Service Delivery Units incl. ways of working
  • Good 3G, 4G and 5G knowledge
  • A positive and service minded demeanor, willingness to always act with speed and finding the solution going forward
  • Highly developed project/program management skills with an innovative and solution-oriented mindset also contributing to improvements and strategy building
  • English communication skills and presentation skills ensuring the very best interaction on all levels' incl. higher management and in customer meetings
  • Excellent leadership skills incl. collaboration and cooperation!

What´s in it for you?

Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds - you will be redefining it. You won't develop for the status quo, but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your opportunity to make an impact is endless.

What happens once you apply?

To prepare yourself for next steps, please explore here: https://www.ericsson.com/en/careers/job-opportunities/hiring-process

Location for this role: Göteborg, Sweden

This role will report to: Manager at Packet Core PIDS

The selection and interview process are ongoing. Therefore, send in your application as soon as possible.

In case of questions please contact the recruiter: Johanna Kristensen at johanna.kristensen@ericsson.com.

Kindly note that we cannot process applications sent via email

Curious to know more about the life at Ericsson? Meet some of your future colleagues and watch our People film

Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value? Do you value a culture of humanness, where fact based decisions are important and our people are encouraged to speak up? Do you believe that diverse, inclusive teams drive performance and innovation? At Ericsson, we do.

We provide equal employment opportunities without regard to race, color, gender, sexual orientation, transgender status, gender identity and/or expression, marital status, pregnancy, parental status, religion, political opinion, nationality, ethnic background, social origin, social status, indigenous status, disability, age, union membership or employee representation and any other characteristic protected by local law or Ericsson's Code of Business Ethics.

Primary country and city: Sweden (SE) || || Göteborg || [[mfield2]]

Req ID: 537207

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