Engineering Environment - Operational Manager

Göteborg, SE
den 23 maj 2021
den 20 juli 2021
Why is Ericsson a good place to work?

Ericsson enables communications service providers to capture the full value of connectivity. The company's portfolio spans Networks, Digital Services, Managed Services, and Emerging Business and is designed to help our customers go digital, increase efficiency, find new revenue streams, and create new user experiences. Ericsson's investments in innovation have delivered the benefits of telephony and mobile broadband to billions of people around the world ensuring our solutions - and our customers - are at the forefront of innovation. We support networks that connect more than 2.5 billion subscribers. With over 100,000 employees and customers in 180 countries, we combine global scale with technology and service leadership. 40 percent of the world's mobile traffic is carried over an Ericsson network. And, our Technology for Good and Connect to Learn programs include creating technology that makes it easier to save lives, feed societies, bring technology to emerging markets and connectivity to remote areas, and grow businesses and prosperity.

At Ericsson, we give our employees the freedom to think big and navigate their career, on a global scale. We create technology that helps others, from helping people enjoy their favourite content to helping people recover from natural disasters by enabling better communications between rescue workers. Your ideas and innovations can turn into achievements that impact society and change the world, creating new connections, new possibilities, and new capabilities. We find that Ericsson is at its best when we bring together the diverse skills of our people. Working across business areas, across cultures, across geographical borders, across technical disciplines. More often than not, across ground-breaking solutions. Next generation technology can be staggeringly complex. But the simpler it is to use; the more people benefit from it. Join us and help build technology that makes it simple to connect with information, business, societies, and each other.

5G is happening now and disclosing every day new opportunities.

Are you passionate about Engineering Environment Operations? Do you want to be an ICT leader and shape the future of the 5G Packet Core community at Ericsson in Gothenburg?

Take the challenge and join our team!

Packet core in Business Area Digital Services (BDGS) develop and deliver packet core solution for mobile networks. With us you'll be part in shaping the next generation Mobile Data and the Engineering Environments we use to develop our products. We enable millions of simultaneous connected mobile users while handling traffic from IoT to 4K video in Gbit speeds. Ericsson BDGS is becoming the partner of choice of Telecom operators using the newest technologies in cloud and automation to manage complexity so the results-oriented can differentiate with TCO efficient solutions for programmable 4G and 5G networks, automated operations and digital engagements.

We are currently looking for an Operational Manager for our Engineering Environment in Packet Core.

The role is to ensure smooth operations with high uptimes and good handling of issues and changes in the area by leading people across the program and teams for these tasks. Engineering Environment (EE) is the area that includes development and test equipment used to develop the Packet Core product portfolio PCC, PCG, SGSN-MME, EPG, WMG, AAT and more. We are in a big transformation of the engineering environment from traditional local environments to new modern CI machineries and cloud based solutions at the same time as our product portfolio is evolving. You will take part in this transformation and form our future for developers, infrastructure and tools. We use methods and principles from Lean and Agile methodologies to create a product that excels. Early customer and partner interactions are key elements in our development process. We rely on team collective responsibility to finish the tasks according to prioritized backlogs. One of your tasks is to ensure that all environments and tools we have excel in their tasks and work with the teams to continuously measure and improve.

We provide a fun and exciting environment where you can grow and help to inspire your colleagues to further growth.

Responsibilities & Tasks

  • Handle customer concerns and severe incidents in EE together with critical incident drivers
  • Drive and follow-up measurements for EE and initiate appropriate actions
  • Be responsible for the EE Change process including its WoW and Communications
  • Manage and ensure good collaboration with customers and partners
  • Guide, coach and support engineers and teams on Operational tasks

Also you will drive the work through the Operation SPOCs for the different environment and tools teams.


  • Deep understanding of CI, ICT and SW development equipment.
  • Superb communication skills.
  • Great teammate and good people skills.
  • Being able to take decisions.
  • 3-5 years' experience as Operational Manager or similar.
  • Driving commitments with high energy

Furthermore, you are a leader in the organization and around the teams, it is important for you to have a high interest in people, processes and technologies. We also believe you are passionate about ITIL or similar IT Service Management practices and your competence will help us evolve in this area.

Please send in your application in English as soon as possible since the process is ongoing. Please note we cannot accept applications via email.

What´s in it for you?

Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds - you will be redefining it. You won't develop for the status quo, but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your opportunity to make an impact is endless.

What happens once you apply?

To prepare yourself for next steps, please explore here:

Location for this role: Göteborg, Sweden

Recruiter: Anna Magnusson (

This position reports to: E3 Head and Manager Engineering Environment and TPM

Selection is ongoing please apply as soon as possible

Thoughtful note that we cannot process applications sent via email.

Curious to know more about the life at Ericsson? Meet some of your future colleagues and watch our People film

Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value? Do you value a culture of humanness, where fact based decisions are important and our people are encouraged to speak up? Do you believe that diverse, inclusive teams drive performance and innovation? At Ericsson, we do.

We provide equal employment opportunities without regard to race, color, gender, sexual orientation, transgender status, gender identity and/or expression, marital status, pregnancy, parental status, religion, political opinion, nationality, ethnic background, social origin, social status, indigenous status, disability, age, union membership or employee representation and any other characteristic protected by local law or Ericsson's Code of Business Ethics.

Primary country and city: Sweden (SE) || || Göteborg || [[mfield2]]

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