Head of Service Management

Rekryterare
Ericsson
Plats
Stockholm, SE
Annonserat
den 7 augusti 2021
Stängs
den 13 augusti 2021
Ref:
545387-en_US
Anställningsform
Tillsvidare
Sysselsättning
Heltid
As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we've made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you're welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in?

Come, and be where it begins.

BNEW SAN Lab Operations is a unit in Business Area Networks. The purpose of Lab Operations is to deliver world class lab infrastructure, networks and HW Services to the R&D organizations. Through our standardized solutions and services, we enable our stakeholders to configure and deploy (remotely where possible) their design and test environment. Lab Operations provide global service deliveries from Operations sites in China, Kista, Rosersberg, Linköping and Regional Labs globally. Our Mission: Engineering environment for outstanding R&D efficiency & Competitive Lab Operations

We provide engineering IT and test environments supporting more than 23 000 R&D engineers, we operate ~48 000 square meters of labs in 16 cities. We work continuously to drive operational efficiency and technology leadership within our area and are now evolving our organization. We are therefore posting new positions in our new Leadership Team.

Job Description

As Head of Service Management, you are responsible for Lab Operations-Strategic Direction, Service Portfolio and its life cycle management, program and project office, as well as operational performance and Stakeholder management. You will be collaborating with the SAN SAL Head of Lab Operations and are a member of Lab Operations Leadership Team.

You will interact closely with all Lab Operations LT members as Service management is carried out across the Lab Operations organization. In the leadership team, in which we among other things strongly believes that better result can be reached through diversity of all kinds, we value behavioral qualities such as cooperation, transparency, engagement, and value orientation on top of living Ericsson Values and Principles

As collaboration is key, we want you to come in with a good portion of curiosity, be constructive and find ways to cooperate, be transparent, have a high integrity and be value oriented. You have excellent reasoning skills to be able to resolve conflicts and be eager to innovate and challenge existing ways of working, turning it into a more efficient management. Security and compliance awareness are crucial.

As a team member, you will be the focal point in the LT for our service portfolio, stakeholder feedback as well as partner requirements. You will be the inspiring leader of future technologies to be implemented in the labs, as well as driver and prime owner of the transformation towards a digitalized service delivery across all our labs. You will interact closely with all other LT members as strategies and service delivery is carried out across the whole Lab Operations organization.

Responsibilities & Tasks

The Head of Service Management will have the following responsibilities across Lab Operations:
  • Owner of the Lab Operations service portfolio
  • Owner of the stakeholder interfaces regarding both requirements and service performance
  • Tools & processes defining our service delivery framework
  • Service Portfolio alignment and lab categorization
  • Service Strategy , roadmaps and Service Level Agreements
  • Initiation and management of strategic programs and projects
  • Problem & Organizational change coordination
  • Sustainability and energy efficiency
  • Line Management


Experience of leading a global unit in a large organization is required. You are an agile, dynamic and result focused leader who empower others to achieve their objectives. A demonstrated ability of thought leadership is also required. As a leader in our organization we expect you to be collaborative, transparent, user oriented and drive our business towards success.

You will collaborate with the Head of Lab Operations.

Competence

  • Several years of experience of working in an international operation as leader.
  • Experience from portfolio management or related methodologies, techniques and tools.
  • Solid experience & excellent skills in international cross Regional & Country teamwork
  • Experience of working in an ITIL structured organization
  • Experience from working within a service organization
  • Good knowledge in Ericsson R&D products and ways-of-working
  • Strong in technical implementation and general operation of data centers
  • Knowledge in IT products, solutions and Network architecture
  • Superb Communication & Presentation skills
  • Excellent English language skills
  • Experience in lean & agile ways of working and its implementation in large organizations


Experience and Behaviour Requirements

  • Strong people leadership skills
  • Proven track record of being a great teammate, building strong and highly empowered teams with ability to encourage others
  • Experience from true global organization establishment and transformation drive
  • Experience of leading a regional or global organization with direct reports in many different countries
  • Proven track record of achieving organizational results in ambitious environment
  • Experience from interacting with stakeholders in an international environment
  • Clear demonstration of thought leadership


What we offer

  • We will value your competences;
  • You will work in a dynamic organization along with the smartest people in the industry;
  • You will be part of an inclusive and diverse environment proud of being an equal opportunity employer
  • You will benefit from a wide range of learning and transfer knowledge from/to your colleagues;
  • You will have access to the latest technology and support to showcase your forward-thinking ideas


What´s in it for you?

Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds - you will be redefining it. You won't develop for the status quo but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your opportunity to make an impact is endless.

We at SA Lab Operations, see ourselves as Ericsson´s ambassadors in crafting a diverse environment, providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, colour, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Your demeanor is characterized by "one Ericsson"

We welcome the opportunity to meet you !

What happens once you apply?

To prepare yourself for next steps, please explore here

Please enclose your CV in English.

Due to the GDPR we cannot accept applications sent to email please apply with your CV and cover letter through the system.

Location: Stockholm, Sweden

Please send in your application in English as soon as possible since the process is ongoing

You will report to: Head of Service Area Lab Operations

In case of questions please contact the recruiter: Versha Sharma at versha.sharma@ericsson.com

Curious to know more about the life at Ericsson? Meet some of your future colleagues and watch our People film

Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.

Primary country and city: Sweden (SE) || || Stockholm || [[mfield2]]

Req ID: 545387

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