PDU Packet Core Maintenance Technical Coordinator

Göteborg, SE
den 9 september 2021
den 16 september 2021
Drift & System
Our Exciting Opportunity

Ericsson's Packet Core products are growing on the market and our customers are now beginning the transition to 5G. We are looking for an PDU Packet Core Maintenance Technical Coordinator!

You will be responsible for managing general maintenance questions and requests from market areas, customer units and customers interactions. You will also be responsible for handling and approving SW emergency package requests and deliveries.

In addition to this you will drive critical customer cases (customer issues that requires tiger teams formed by colleagues from design, global support and customer unit) and share customer and product feedback with the product development unit (PDU).

To be successful in the role you must have

  • Have the skills and will to work with groundbreaking technology requiring constant competence development to keep up.
  • Enjoy being the key SPOC that many depend on to coordinate critical SW maintenance deliveries to fix urgent customer problems.
  • Have a passion to lead technical teams during critical troubleshooting, finding the root causes of and solution to complex technical problems.
  • Enjoy working with partners (customer units, global support teams and design organization) to handle and prioritize SW maintenance requests to provide a phenomenal customer experience.
  • Are a team-player with good communication and leadership skills, proficient in English and a professional mentality.

If this is you then we can offer:

  • An exciting key role in handling customer maintenance requests and deliveries
  • To be a key person within the support & maintenance organization and product development unit (PDU). This will help you to build an Ericsson-wide network.
  • A continuous learning about SW maintenance, global support handling, SW deliveries and product development throughout the interactions with multiple partners and organizations.
  • An opportunity to grow your product technical expertise and leadership skills by leading the technical teams
  • To be a member of a great team with huge experience in mobile networks where everyone helps each other
  • The satisfaction of knowing that you make a difference for our customers every day.

What happens once you apply?

To prepare yourself for the next steps, please explore here: https://www.ericsson.com/en/careers/job-opportunities/hiring-process

Location for this role: Gothenburg, Sweden

Hiring Manager: Support and maintenance manager

Recruiter: Malin Hessel, malin.hessel@ericsson.com

Last day to apply: September 15

Kindly note that we cannot process applications sent via email.

Curious to know more about the life at Ericsson? Meet some of your future colleagues and watch our People film .

What´s in it for you?

Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds - you will be redefining it. You won't develop for the status quo, but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your opportunity to make an impact is endless.

Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value? Do you value a culture of humanness, where fact based decisions are important and our people are encouraged to speak up? Do you believe that diverse, inclusive teams drive performance and innovation? At Ericsson, we do.

We provide equal employment opportunities without regard to race, color, gender, sexual orientation, transgender status, gender identity and/or expression, marital status, pregnancy, parental status, religion, political opinion, nationality, ethnic background, social origin, social status, indigenous status, disability, age, union membership or employee representation and any other characteristic protected by local law or Ericsson's Code of Business Ethics.

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