Senior Service Designer

Stockholm, SE
den 12 november 2021
den 1 december 2021
Why is Ericsson a good place to work?

Ericsson enables communications service providers to capture the full value of connectivity. The company's portfolio spans Networks, Digital Services, Managed Services, and Emerging Business and is designed to help our customers go digital, increase efficiency, find new revenue streams, and create new user experiences. Ericsson's investments in innovation have delivered the benefits of telephony and mobile broadband to billions of people around the world ensuring our solutions - and our customers - are at the forefront of innovation. We support networks that connect more than 2.5 billion subscribers. With over 100,000 employees and customers in 180 countries, we combine global scale with technology and service leadership. 40 percent of the world's mobile traffic is carried over an Ericsson network. And, our Technology for Good and Connect to Learn programs include creating technology that makes it easier to save lives, feed societies, bring technology to emerging markets and connectivity to remote areas, and grow businesses and prosperity.

At Ericsson, we give our employees the freedom to think big and navigate their career, on a global scale. We create technology that helps others, from helping people enjoy their favourite content to helping people recover from natural disasters by enabling better communications between rescue workers. Your ideas and innovations can turn into achievements that impact society and change the world, creating new connections, new possibilities, and new capabilities. We find that Ericsson is at its best when we bring together the diverse skills of our people. Working across business areas, across cultures, across geographical borders, across technical disciplines. More often than not, across ground-breaking solutions. Next generation technology can be staggeringly complex. But the simpler it is to use; the more people benefit from it. Join us and help build technology that makes it simple to connect with information, business, societies, and each other.

As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we've made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you're welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in?

Come, and be where it begins.

Our Exciting Opportunity

We are re-inventing the services provider experience and intend to accelerate the latest innovations seen in both mobile and cloud.

We are now looking for a senior service designer ready to create a better tomorrow together with us, the Experience Design team. We are a multicultural UX team of 30+ passionate minds - designers, researchers, content strategist and developers - with designs spanning across the entire corporate portfolio, from network, revenue and security management to IoT connect vehicles, 5G smart factories, and fleet management applications.

We work on collaborative teams to solve complex challenges and craft iconic experiences. We are recognized for our excellence in brand design and user experience implementation, winning Red Dot and iF Design awards.

You are a passionate service designer with a proven track record of great designs and strategy that meet end-user needs, product/service requirements and business objectives. You can take on complex tasks and translate them into intuitive, accessible, enjoyable and easy-to-use design for a world-wide audience, from first-time user to sophisticated professional. You have the ability to build in a rapid iterative design process, and effectively produce multiple solutions under tight timelines. You have an eye for detail and an excellent sense of aesthetics and functionality. You can lead and build positive relationships across subject areas with designers, developers, product teams, and cross functional partners. This position is for you!

This leadership role is based in Kista, Sweden and reports to the Expert and Head of Op Experience Design.

You will

  • Lead service design projects and work with customers, business partners and staff to develop customer and business centric concepts
  • Drive the development of innovative new services from initial brief to delivery
  • Produce a range of service design deliverables for different touch points
  • Perform user research, map user experiences and customer journeys through blueprints, roadmaps, workflows, personas and scenarios
  • Use visual design to tell stories and bring a narrative to life
  • Prototype services in order to validate ideas and iterate on it
  • Develop and deliver progress reports, requirements, documentation and presentations
  • Work with our business units and in close cooperation with solution areas and development centers

To be successful in the role you have

  • Minimum of 4 years' experience in a design consultancy or equivalent position
  • Distinct customer/user focus and quality attitude
  • Deep expertise in design thinking/human-centered design
  • Willingness to learn and understand complex business technologies
  • Experience with conducting user research, usability testing, A/B testing is a plus
  • Ability to acclimate working in new multi-disciplinary teams
  • Proven designs and experience of launched services that have been implemented in the real world

Additional requirements

We would like to see your online portfolio of design projects (or samples of preview work) - to which you have made a significant contribution - that demonstrates ability to turn ideas into an outstanding creative vision.

What´s in it for you

Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds - you will be redefining it. You won't develop for the status quo, but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your chance to create an impact is endless.

What happens once you apply

To prepare yourself for next steps, please explore here:


Last day to apply November 30, 2021.

We look forward to receiving your application in English. Please note we cannot accept applications via email.

For specific questions please contact recruiter Mirosław Coś at

We welcome the opportunity to meet you!

Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value? Do you value a culture of humanness, where fact based decisions are important and our people are encouraged to speak up? Do you believe that diverse, inclusive teams drive performance and innovation? At Ericsson, we do.

We provide equal employment opportunities without regard to race, color, gender, sexual orientation, transgender status, gender identity and/or expression, marital status, pregnancy, parental status, religion, political opinion, nationality, ethnic background, social origin, social status, indigenous status, disability, age, union membership or employee representation and any other characteristic protected by local law or Ericsson's Code of Business Ethics.

Primary country and city: Sweden (SE) || || Stockholm || [[mfield2]]

Req ID: 586452

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