ASOP Support Team Lead

Stockholm, Stockholm , Sweden
den 2 november 2021
den 31 december 2021
Are you skilled in Atlassian tool suite and ready for new challenges? We are now looking for an ASOP Support team lead to lead our new team in Stockholm.

ASOP is CGI's Application Services Optimization Program.
As ASOP Support team lead at CGI, you get the chance to influence and are offered a global arena with the opportunity to take your next step within the CGI Application Services, where we use the Atlassian tool suite to support our well documented process. We build your career and personal development together.

We at CGI believe in the idea that we can go further if we thrive together and work together. Every day we build each other, our clients and our business. With us, you will get colleagues around the globe, and we will meet every day to share knowledge with each other.

Dina framtida arbetsuppgifter

Working as an ASOP Support team lead at CGI means a varied everyday life. Here you are offered the opportunity to develop as a member in a global team. We participate in and run projects and commitments mainly from our local office. We work both individually and together with other colleagues in our global organization. Our assignments are carried out with the support of established methods and models based on industry standards.

As an ASOP Support team lead, you will be responsible for the local ASOP environment, Support, Incident management and change management. You will be the team lead of a team of 3 members.

Your duties include:

• Maintain/follow SDLC
• Incident/Service Request/Change/Problem Management
• Resolving/fulfilling Issues raised via ASOP Support Portal
• Maintain ASOP Support Portal and Robot automation fulfilment (uses admin account)
• Demand Management (Capacity, Availability, Performance - performance health checks)
• Security Management - security health checks (access)
• Product/Service Communications
• ASOP instance deployments - scheduled changes, emergency changes, vendor, product
• Supply chain management - GTO, vendors
• Maintain forward schedule of change
• Maintain ASOP Knowledge Base
• Maintain HRD, HDD
• Maintain Operational Framework
• ASOP workbench/vendor roadmap

Kvalifikationer för att bli framgångsrik denna roll

To succeed in the role of ASOP Support team lead, we are looking for you who have technical skill combined with leadership, and you are a great team player. You have experience from a similar job and are used to working with Atlassian suite. You are fluent in English and have an academic degree in IT.

We want you to have experience from / within:


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