Solution Designer - Client Services (Vattenfall IT) -(Amsterdam, Berlin, Katowice, Stockholm)

Vattenfall AB
Stockholm, Sweden
den 4 januari 2022
den 6 februari 2022
Vattenfall is a European energy company with approximately 20.000 employees. For more than 100 years we have electrified industries, supplied energy to people's homes and modernized our way of living through innovation and cooperation. We now want to make fossil-free living possible within one generation.

To be able to reach this ambitious goal we are looking for talented individuals who, in addition to their passion for their own role, also have strong team spirit and want to contribute to supporting a meaningful corporate mission. In this position you will be working within the Vattenfall IT organization based in Amsterdam, Berlin, Gliwice, Katowice and Stockholm.

Vattenfall IT is the internal provider of IT infrastructure services for the entire Vattenfall Group.

It is an international shared service center, providing IT services and support. Vattenfall IT Infrastructure supports Vattenfall by having professional people, knowledgeable in both business and IT, integrating services to enable business functions, providing a helicopter view of required services, utilizing the external market and enforcing standardization in order to optimize cost efficiency.

Within IT Infrastructure, Client Services is responsible for end user support and workplace services to all Vattenfall employees, delivered by either internal staff or external suppliers.

At this moment we are looking for a Solution Designer within Client Services / IT Infrastructure.

What are you going to do?

The Competence Areas Computer Client Hardware & System Software Solutions and Corporate Image consist of the full scope of managed clients from an Enterprise perspective inside Vattenfall from initiation to delivery, both within our own organization as well as through our external suppliers. The Solution Designer is responsible to support the Competence areas and creating the technical roadmaps to support them.

• Designing and developing end-to-end solutions and providing recommendations.

• Collaborating with stakeholders, solution architects, solution designers, and enterprise architects to ensure successful and timely delivery.

• Contribute to the Solution Design team.

• You are the first technical contacts for Service Management, Product & Service Delivery Manager (CAR) and all other VF IT departments.

• You will be the first technical contact for our business units.

• You contribute and support in tender related activities. You coordinate within the Competence Area; you conduct and lead the regular alignment with the internal stakeholders: Enterprise Architects, Solution Designers, Service Management, Security, Service Desk, etc.

As Solution Designer Client Services your main responsibilities are:

• Subject matter expert (SME) for Client related topics in general

• Design and support implementation the deliveries and solutions from the Competence Areas

• Collect requirements and provide solutions according to agreed criteria - short and long term (life-cycle management, capacity and performance)

• Incorporates new business demands and other stakeholders input into the overall IT solution design

• Support service and delivery reviews - provide input to and support execution of Service and Competence area roadmaps.

• As SME support Incident, Problem, CIM processes.

• Lead the planning and development of managed Vattenfall Computer client solutions

Other activities are:

• Contribute and support in tender related activities, contract prolongations etc

• Conduct and lead the regular alignment with the internal stakeholders Solution Architects, Service Management, Security, Service Desk etc

• Design, implement and conduct continuous improvement cycles for related processes to your competence area

• Contribute and support in projects related to your competence area

• Support development of operational policies, procedures and configuration baselines to support the ISMS implementation connected to your Competence area.

Qualifications and personal characteristics

Among your personal qualifications you have an internal capacity to move things forward, are easy to cooperate with and have good communication skills. Furthermore you recognize yourself in the following profile:

• At least five years of experience in IT and general knowledge of the current IT Enterprise client landscape.

• Senior knowledge of Client management in Enterprise environments.

• Senior Knowledge in Microsoft related Client/Server/Cloud products.

• Senior knowledge and experience with GPO management, SCCM, Intune.

• Experience in Software Packaging and - Distribution processes and tools (Microsoft SCCM, Intune) as well as in IT infrastructure management.

• Good knowledge in IT security.

• Fluent in English, written and spoken, effective communicator with conflict/problem resolution skills.

• Having an ITIL certification is a plus.

• Experience in working in a matrix / outsourced environment working with 3rd party suppliers.

• Experience in Project - and/or line management with strong service level and stakeholder / customer focus.

• Good knowledge in technical project management.

• A very good ability to work independently on assignments within a set of timetable, sets own priorities

• The ability to build trust and confidence and to be a team player in an international team

Location: Flexible. The position will require incidental travel between Sweden, The Netherlands, Germany and Poland and other Vattenfall locations*

*depending on the development of the pandemic situation for those countries.

Security Vetting is part of the application process; for this you need to live minimum 5 years in a country where VF has presence.

We offer you:

A challenging and independent job in an informal, dynamic working environment. You can play a part in shaping the future of a company where the only constant is change. Besides being a challenging and inspiring place to work, we value a great work atmosphere! Everyone is really committed and we want to be the best in what we do. We offer good remuneration, attractive employment conditions and opportunities for personal and professional growth. You get the opportunity to create your own career within the company.

Process and time line

We welcome your application in English, including CV and cover letter as soon as possible, please do not wait until the last day. Applications will be handled continuously throughout the application period.

Application period ends on 6th of February 2022.

More Information

For information about the position or recruitment process please contact Teri-Anne Brink

In Sweden, the union representatives are Sofi Wadström (Akademikerna), Inger Strandberg (Unionen), Christer Gustafsson (Ledarna), Lennart Bengtsson (SEKO). They may all be reached via Vattenfalls switchboard +46 (0)8-739 50 00.

At Vattenfall, we are convinced that striving for diversity helps building a more profitable efficient and attractive company. Therefore we seek a harmonious balance of employees in terms of gender, age, and ethnic and cultural backgrounds.

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